Our customer is a the world’s largest commercial Real Estate services and investment firm. They offer a broad range of integrated services, including facilities, transactions and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
The company is always in search of customer experience improvement without impacting internal cost and eventually the bottom line. Customer lease agreements constantly need to be adjusted to adapt to occupiers’ requirements. However even with the existing Lease Event solution, management of commercial lease contract was not streamlined. That is why, AMO was chosen to rebuild the application to cater for the increasing needs of the business.
The company’s Lease Management Operation was often found under strain due to the sheer volume of changes.
It was becoming increasingly difficult to coordinate the interdepartmental efforts to manage Leases Agreement changes in the UK. New Leases were identified as the key billing process pain point and the existing Lease Events solution presented a number of limitations including inter-system data discrepancy. The manual reconciliation was compounded by the fact that the user interface was not intuitive enough, hence slowing the whole process down.
Prior to implementing the new version of Lease Events App, the company was facing numerous challenges:
AMO was selected to rebuild the existing platform to remove impediments and accelerate process and team’s performance. Business workshops were carried out to pinpoint weaknesses in the processes and ways to optimise them.
Eventually, AMO designed a new dynamic interface underpinned by complex matrices. The business workflow was revamped entirely to include different approval layers and scenarios. Nintex K2 Five technology was also leveraged to neatly integrate with Tramps and Yardi systems; both software pillars in Property and Real Estate industry.
The objective of the solution was to improve the quality and timeliness of the end-to-end billingprocess with a view to standardise approach & streamline activities. The bespoke solution implemented by AMO enables complete traceability for any changes required on active lease agreements. This includes surveyors’ data input, contractual reviews, billing management and invoicing.
The platform provides strict governance while focussing on specific users’ needs at every stage of the process. Change management performance is also measured now, to provide executive visibility on pinch points and areas for improvement.
With the redesigned Lease Event Application, the customer is reaping the following benefits:
This application provides a technological edge as they are now capable to honour contractual changes quicker and therefore provide commercial adjustments in a very tight timeframe with great accuracy.
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