Technology Concepts

DPA is the method of automating one or several business processes within an organisation, through the use of software. Instead of simply targeting traditional goals like cost reduction and profitability, DPA goes beyond that to include customer experience, retention and engagement.

• Increased employee satisfaction 
• Higher productivity 
• Greater efficiency 
• Improved customer service, boosting customer loyalty & retention 
• Reduced operational costs
• Increased compliance 
• Organisational flexibility 
• An objective view of data without human bias

More than ever, companies and organisations are looking to DPA technologies to automate their processes as part of wider digital transformation initiatives.

Business process management (BPM) is a corporate methodology used to coordinate data, users and systems through end-to-end business processes. The goal of BPM is to increase the efficiency of the processes used to run regular business operations.

BPM is used in organisations around the world to support a wide range of goals, like eliminating mundane tasks, improving employee efficiency, getting products to market faster and improving the customer experience.

Happy employees & increased productivity
BPM automation features help you to remove the tedious and manual tasks from your employees’ to-do lists, giving them more opportunities to focus on more inspiring activities. This allows them to become more productive and complete their tasks more quickly and accurately.

Better accuracy & insight
With automation, there is also less risk of human error and time lags that could impede your activities. Instead of micromanaging everyday tasks, you’ll be free to identify skill gaps in your employees.

Improved agility
Business optimisation focuses on analysing business operations and understanding how digital technologies can be adopted to drive optimal performance. The process also provides deeper insights into performance, providing the data that decision-makers need to pinpoint and resolve areas where improvement is needed. With a well-defined BPM strategy, teams are more flexible and adaptable to change.

Throughout COVID-19 pandemic, it has been proven that the most powerful business are those that are adaptable to change. An agile business can navigate any problems caused by internal or external factors and increase results exponentially. Teams become scalable, competitive, and collaborative.

Visibility across business silos & systems
As work passes from one business silo to the next, BPM can preserve the context of each piece of work throughout its entire lifecycle. This means your organisation can integrate, automate and improve complex front and back-office business operations, without losing control of authorisation gateways.

Ensured policy compliance
Adopting BPM lets you streamline your processes and implement a framework that complies with all internal and external policies. BPM ensures that the processes are well understood and strict guidelines are followed.

Robotic Process Automation (RPA) is the technology that makes it easy to build, deploy and manage software robots to emulate the actions of  humans interacting with digital systems to execute a business process – essentially a “digital assistant”.

These assistants capture data and manage applications through the user interface, just like humans do. They interpret, trigger responses, and communicate with other systems to perform on a vast variety of repetitive tasks.

A digital assistant never needs to sleep or take a break, and it doesn’t make human mistakes, so while it works your employees can focus on tasks that add value.

RPA technology is all about eradicating those repetitive, basic tasks that require lesser skills, by replacing human resources with digital tools. RPA is designed to develop completely human-free processes.

• Eradicate repetitive, basic & less skilful tasks
• Employees can concentrate on valuable activities
• Eradicates human error, leading to improved customer satisfaction
• Reduced human contact with sensitive data, reducing the risk of fraud
• Less costly than traditional IT technologies (minimal upfront investment required)
• Quick to implement, no disruption to underlying systems
• Highly scalable, adapts to fast-changing business environments
• Lower employee costs