Our customer is a the world’s largest commercial Real Estate services and investment firm. They offer a broad range of integrated services, including facilities, transactions and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
AMO was engaged to assist the facilities management division to design a highly specialised solution. The main objective was to handle unplanned budget requests for one of their customer’s large buildings portfolio.
They required a convenient solution to review and approve requests for budget allocation related to unplanned events in their large properties portfolio.
To replace spreadsheets and manual processes, we created a budget management solution driven by a streamlined workflow. The process is adapted to enable the financial management of unplanned events related to facilities lifecycle.
Our solution is fully integrated with the customer’s share point portal and branding guidelines, tailor-made for both the facilities management company and the end-user.
Not only this bespoke solution provides our client with a much more efficient process and better financial control, but it also offers complete service transparency to their customers. This competitive edge has improved their customer experience naturally leading to higher retention.
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