Application Development Request

Our customer is a the world’s largest commercial Real Estate services and investment firm. They offer a broad range of integrated services, including facilities, transactions and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

• Size: 100,000 employees
• Geographical Reach: Global
• Annual Turnover (2019): USD 24 Billion

The Challenge

The company’s Asset Services team has its own application development team. As the business demands evolve, they regularly receive requests to amend features in existing lines of business applications (LOBs).

These requests were either made formally by email or informally by phone. There was no way to consistently record all the requests, which led to several issues, like a lack of prioritisation and resource management.

The Solution

AMO delivered a custom application available to all services teams, allowing them to record and formally request any changes in existing applications.

Each request is categorised and must go through a formal approval process. If the first layer of approval is achieved, a more detailed scope is agreed upon, along with the relevant budget estimation. Once management has approved the budget, the required change is queued and prioritised for the development team to schedule. The person who made the request is kept up to date throughout the process.

The application also includes a feature which measures the ‘Time to Deliver’ of each request. This records the elapsed time from origination of users request to its execution. This massively helps anticipate workload, velocity and control the development time of each request.

Performance data is readily available to Executive team which helps them better manage their resources and overheads. This translates into higher application change throughput whilst keeping great visibility on operational costs.

In summary, our customer reaps the following benefits:

• Formal change request management
• Prioritisation of changes based on business needs
• Workload management
• ‘Time to Deliver’ measure
• Performance and cost visibility