Solutions Delivery: The AMO Journey

When working with you, we are highly focussed on your experience. 

• We meet with your business stakeholders to gather information about your operations, to understand your goals and be aware of possible challenges. 
• Once we have an overarching view of your company, we start diving in the details of your daily departmental routines, getting a clearer picture of where your processes could be improved.
• We focus on business outcomes, to directly benefit your employees and improve performance, giving your business a competitive advantage.
• We hold interactive workshops led by our skilled consultants, who facilitate interaction by explaining things plainly, without the usual overwhelming amount of technical jargon.
• We use these sessions to build a visual model of your customised application. This wireframe outlines your remodelled processes and personalised employee experience. It will be our reference point throughout your process automation journey with AMO.

The visual model is the gateway to kick off the building phase.

During this phase, we develop applications as per your requirements and integrate them with your existing ecosystem.

• We use a distinct approach to develop applications by adding our in-house standards on top of the industry’s best practices. 
• We focus on building solutions that can adapt and evolve rapidly, adjusting processes as rapidly as the market, internal demand and regulations change.
• We leverage existing technologies to build your solution, carefully integrating your bespoke application. There’s no need to invest in modifying existing systems, which would incur extra costs. 
• Once we develop the solution, our developers will perform unit testing. When we’re confident that there are no bugs, your end-users can comfortably test it.  
• Throughout the journey, we will follow your internal change management process, and our team will communicate with your technical people directly.

Before your solution is made available to the wider business, we ensure the terrain is ready to maximise end-user adoption.

We achieve this by:

• Facilitating communication to end-users.
• Preparing user manuals. 
• Organising adequate training sessions.
• Supporting the overall business change process.

After your solution is live, we provide hyper care. This includes:  

• Warranty support & end-user helpdesk for ongoing queries.
• Continuous improvement by collecting user feedback on a regular basis. 
• We compile the end-users’ comments and submit them to decision-makers for a new version release.