Solutions Delivery: The AMO Journey

Solving Your Complex Business Challenges.

AMO’s unique 3-tiered approach has been developed to help you enjoy sustained success, by making your digital workplace fit for purpose.

With our team’s process transformation expertise and using the best-of-breed technologies, AMO develops solutions to overcome complex problems which encompass process, people, and technology.

Our Solutions Delivery services include 3 phases.

Watch Our Video. Business Process Automation.

Assess & Visualise

When working with you, we are highly focused on your experience. 

  • We meet with your business stakeholders to gather information about your operations, to understand your goals, and be aware of possible challenges. 
  • Once we have an overarching view of your company, we start diving in the details of your daily departmental routines, getting a clearer picture of where your processes could be improved.
  • We focus on business outcomes, to directly benefit your employees and improve performance, giving your business a competitive advantage.
  • We hold interactive workshops led by our skilled consultants, who facilitate interaction by explaining things plainly, without the usual overwhelming amount of technical jargon.
  • We use these sessions to build a visual model of your customised application. This wireframe outlines your remodeled processes and personalised employee experience. It will be our reference point throughout your process automation journey with AMO.

Create & Innovate

The visual model is the gateway to kick off the building phase.

During this phase, we develop applications as per your requirements and integrate them with your existing ecosystem.

  • We use a distinct approach to develop applications by adding our in-house standards on top of the industry’s best practices. 
  • We focus on building solutions that can adapt and evolve rapidly, adjusting processes as rapidly as the market, internal demand and regulations change.
  • We leverage existing technologies to build your solution, carefully integrating your bespoke application. There’s no need to invest in modifying existing systems, which would incur extra costs. 
  • Once we develop the solution, our developers will perform unit testing. When we’re confident that there are no bugs, your end-users can comfortably test it.  
  • Throughout the journey, we will follow your internal change management process, and our team will communicate with your technical people directly.

Empower & Thrive

Before your solution is made available to the wider business, we ensure the terrain is ready to maximise end-user adoption.

We achieve this by:

  • Facilitating communication to end-users.
  • Preparing user manuals. 
  • Organising adequate training sessions.
  • Supporting the overall business change process.

After your solution is live, we provide hyper care. This includes:  

  • Warranty support & end-user helpdesk for ongoing queries.
  • Continuous improvement by collecting user feedback on a regular basis. 
  • We compile the end-users’ comments and submit them to decision-makers for a new version release.

We are confident that together, we can navigate the technology landscape to solve complex business challenges and realise your business goals, from strategy through to execution.